Shipments and returns
Your shipment
Packages are generally dispatched within 1 day after receipt of payment and are shipped via Royal Mail or Hermes with tracking.
Small orders are normally shipped the same day.
Shipping fees include packaging/labels as well as postage costs.
We advise you to group your items in one order.
We cannot group two distinct orders placed separately, and shipping fees will apply to each order.
Orders placed are normally delivered within 3 days but we have no control of the postal service.
Any packages sent by royal mail are not classed as lost until 14 working days have passed.
A replacement order will be sent when a claim can be made.
If you require a replacement order quicker you can place a new order and return the first order for a full refund if they then turn up.
A returns number MUST be requested and the item send to our distributor NOT the office address.
Any items sent to the office address will not be refunded.